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Planned Change (PUBLIC)
 Posted: 1/18/2013 3:55 PM   Resolved (VIEW)
  Beginning Date/Time:
1/25/2013 6:00 AM
 

Ending Date/Time:
1/25/2013 9:40 AM

  What's happening? (general)
University Technology Services will be upgrading the software on the SonicWALL servers that provide spam and virus protection.
  What's happening? (technical)
University Technology Services will be upgrading the software on the SonicWALL servers that provide spam and virus protection for the following domain names:
barney.physics.sc.edu
belle.baruch.sc.edu
boson.physics.sc.edu
caprine.physics.sc.edu
cosm.psc.sc.edu
cosm.sc.edu
inlet.geol.sc.edu
listserv.sc.edu
mail.psc.sc.edu
pegasus.esri.sc.edu
physics.sc.edu
psc.psc.sc.edu
psc.sc.edu
qasp.sc.edu
sc.edu
sharepoint.sc.edu
sp.sc.edu
uts.sharepoint.sc.edu
we.uts.sc.edu
qawe.uts.sc.edu
  Who's affected?
No one will be affected.
  What's the impact on me?
No impact; All systems should be available.
  What should I do?
Contact the UTS Service Desk at (803) 777-1800 for additional information (Mon - Fri, 8 a.m. - 6 p.m.).
  UPDATES:
1/23/2013 3:31:45 PM - This outage was resolved by mistake.



  Resolution (general):
Postponed to a later date.
Planned Change
 Posted: 1/18/2013 5:10 PM   Resolved
  Beginning Date/Time:
1/25/2013 7:00 AM
 

Ending Date/Time:
1/25/2013 8:10 AM

  What's happening? (general)
University Technology Services will perform maintenance on the student email account provisioning system.
  What's happening? (technical)
The student email account provisioning software will be updated to create @email.usca.edu email addresses for USC Aiken students in the hosted Microsoft Live@edu system.
  Who's affected?
Application Users
  What's the impact on me?
No impact; All systems should be available.
  What should I do?
Please make note of the scheduled change or outage.
  Resolution (general):
The maintenance has been performed.
Planned Change
 Posted: 1/22/2013 10:45 AM   Resolved
  Beginning Date/Time:
1/25/2013 7:00 AM
 

Ending Date/Time:
1/25/2013 10:05 AM

  What's happening? (general)
University Technology Services will modify network routing between the Columbia and Upstate campuses.
  What's happening? (technical)
USC-Upstate has asked that USC-Columbia parse its advertised network list it sends to USC-Upstate. USC-Columbia will modify its EIGRP network advertisements sent to USC-Upstate in an effort to reduce the number of networks Columbia advertises to them.
  Who's affected?
USC-Upstate
  What's the impact on me?
No impact; All systems should be available.
  What should I do?
Please make note of the scheduled change or outage.
  Resolution (general):
The maintenance did not achieve the desired results. We will reschedule in the future.
Planned Change
 Posted: 1/22/2013 3:45 PM   Resolved
  Beginning Date/Time:
1/25/2013 6:00 AM
 

Ending Date/Time:
1/25/2013 5:50 PM

  What's happening? (general)
The Identity Management system will be unavailable for maintenance and the addition of new features. During this time, identity creations will pend and be processed when the system is brought back online.
  What's happening? (technical)
The Oracle Identity Management system will be brought down for promotions.
  Who's affected?
Application Users - Banner - Person Creation
  What's the impact on me?
Identity creations will pend and be processed when the system is brought back online.
  What should I do?
Please make note of the scheduled change or outage.
  Resolution (general):
Maintenance was completed as planned. Services started again at 5:00PM.
  Resolution (technical):
Maintenance was completed as planned. Services started again at 5:00PM.
Planned Change
 Posted: 1/23/2013 8:55 AM   Resolved
  Beginning Date/Time:
1/25/2013 6:00 AM
 

Ending Date/Time:
1/25/2013 7:25 AM

  What's happening? (general)
Maintenance will be performed on the OneCarolina (Banner) student administration system between the hours of 4:00 a.m. and 8:00 a.m.
  Who's affected?
All students, faculty, & staff attempting to connect to the following systems (links).

Internet Native Banner - INB (https://inb.onecarolina.sc.edu/)
Self-Service Banner - SSB (https://ssb.onecarolina.sc.edu/)
Banner Document Management System – BDMS (https://bdms.onecarolina.sc.edu)
UC4 Enterprise Job Scheduler – (http://oc-prd-batch1.oc.sc.edu:5050/UC4PROD/Intro.html)
  What's the impact on me?
The systems impacted will be unavailable.
  What should I do?
Please make note of the scheduled change or outage.
Contact the UTS Service Desk at (803) 777-1800 for additional information (Mon - Fri, 8am - 6pm).

For a glossary of terms used in this message, please refer to http://uts.sc.edu/support/glossary.shtml .
  Resolution (general):
Maintenance was successfully performed on the OneCarolina (Banner) student administration system. The following systems are now available:

Internet Native Banner - INB (https://inb.onecarolina.sc.edu/);
Self-Service Banner - SSB (https://ssb.onecarolina.sc.edu/);
Banner Document Management System – BDMS (https://bdms.onecarolina.sc.edu); and
UC4 Job Scheduler – (http://oc-prd-batch1.oc.sc.edu:5050/UC4PROD/Intro.html)
Emergency Outage (PUBLIC)
 Posted: 1/22/2013 9:50 AM   Resolved (VIEW)
  Beginning Date/Time:
1/22/2013 9:40 AM
 

Ending Date/Time:
1/29/2013 4:05 PM

  What's happening? (general)
University Exchange Email users (faculty and staff email) are receiving bounce-back messages when attempting to send emails to non-University recipients.
  Who's affected?
Application Users
Faculty and Staff
  What's the impact on me?
Exchange email users attempting to send email to non-University email addresses may received bounce-back messages stating that the email message was undeliverable.
  What should I do?
UTS staff are working on the problem. An update will be provided as soon as possible.
  UPDATES:
1/23/2013 4:51:33 PM - University email systems remains on a few block lists, technicians are working to resolve remaining block lists.
1/22/2013 4:30:22 PM - The University Exchange system has been removed from several Block lists but still remains on some. Technicians continue to work on the issue.



  Resolution (general):
University Exchange Email users (faculty and staff email) should no longer receive bounce-back messages when attempting to send emails to non-University recipients.
  Resolution (technical):
The University Exchange email system has been removed from known public spam block lists. Additional measures have been put in place to reduce and stop spam messages from being sent by the Exchange email system.
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